Terms and Conditions
Last updated: April 6, 2026
These Terms and Conditions govern access to and use of the Pool Route platform. By accessing or using the service, you agree to be bound by these terms.
Service Overview
Pool Route is a software-as-a-service platform designed to help pool service businesses manage customers, schedules, technicians, communications, reporting, and related operational workflows.
Eligibility and Account Responsibility
- You must provide accurate and current information when creating or managing an account.
- You are responsible for maintaining the confidentiality of your login credentials and for activity under your account.
- You are responsible for ensuring that information entered into the platform is accurate and that you have the right to use and process that information.
Acceptable Use
You agree not to use the platform to:
- Violate any applicable law, regulation, or third-party right.
- Upload malicious code, interfere with service availability, or attempt unauthorized access.
- Send unlawful, deceptive, abusive, or non-compliant communications through the platform.
- Use SMS, email, or other communication features without appropriate consent where required.
Customer and End-User Data
Businesses using Pool Route control the operational and customer data they enter into the platform. You represent that you have all required rights, notices, and consents to use that data in connection with the service.
Communications Compliance
If you use Pool Route to send SMS, email, or other notifications, you are responsible for complying with applicable messaging, privacy, and consumer-protection requirements, including consent and opt-out obligations where required. Message frequency varies. Message and data rates may apply.
Fees and Billing
Paid features and subscriptions may be subject to recurring or one-time fees. By subscribing, you authorize applicable charges under your selected plan. Fees are generally non-refundable except where required by law or expressly stated otherwise.
Availability and Changes
We may update, enhance, suspend, or modify portions of the platform from time to time. We do not guarantee uninterrupted or error-free availability at all times.
Third-Party Services
The platform may rely on or integrate with third-party providers such as payment processors, email services, SMS services, and hosting providers. Availability and performance of those services may affect certain platform features.
Intellectual Property
Pool Route and its related content, software, branding, and materials remain the property of Pool Route and its licensors, except for data provided by platform users.
Disclaimer
The service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Pool Route disclaims warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the fullest extent permitted by law, Pool Route will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, goodwill, or business interruption arising out of or related to use of the service.
Termination
We may suspend or terminate access to the platform if these terms are violated, if required by law, or if necessary to protect the platform, its users, or third parties.
Governing Law
These terms are governed by applicable law in the jurisdiction determined by Pool Route's operating entity, unless otherwise required by law.
Contact
For questions about these Terms and Conditions, contact info@pool-route.com.